Resilient Operations / Branch / Digital Experience Monitoring

Turn every user interaction
into a signal — and every experience
into a measurable outcome.

In today’s enterprises, experience is the business.

Customers interact across apps, web, branches, devices, networks, and locations. Employees rely on digital systems to serve them — instantly and flawlessly.

Employees rely on digital systems to serve them — instantly and flawlessly.

Yet when experience degrades, the root cause is rarely visible.
Is it the application?
The network?
The infrastructure?
The branch setup?
Or the user’s last-mile environment?

Most monitoring tools see pieces.
Very few see the experience end to end.

So we built Branch / Digital Experience Monitoring to change that.

Powered by IndyGen Labs, this offering continuously monitors real user experience across digital channels and physical branch environments, correlating performance, network behavior, device health, and application responsiveness into a single, experience-centric view.

This is not just infra monitoring or performance metrics. This is
experience-first intelligence

Key capabilities

End-to-End Experience Visibility

  • Real user monitoring across web, mobile, and branch environments
  • End-to-end journey visibility across applications, networks, and devices
  • Experience metrics aligned to business impact

Branch-Level Experience Monitoring

  • Monitor performance across branches- kiosks, ATMs, and distributed locations
  • Network, device, and application correlation at branch level
  • Early detection of localized issues before escalation

Digital Journey & Interaction Intelligence

  • Track latency, errors, and responsiveness across journeys
  • Identify drop-offs, slowdowns, and degraded touchpoints
  • Correlate experience degradation with underlying causes

Predictive Experience Degradation Detection

  • AI-driven anomaly detection on experience signals
  • Predictive alerts for potential degradation
  • Proactive remediation workflows via Resilient Operations stack

Unified Experience Insights

  • Generative incident analysis and summarization
  • Automated knowledge base creation from past incidents
  • Conversational interfaces to explore incidents and remediation paths

Use cases

Branch Experience Assurance

Ensure consistent performance across branches, retail locations, and service centers.

Digital Channel Performance Monitoring

Maintain fast, reliable experiences across web and mobile platforms.

Faster Root Cause Identification

Correlate experience issues with application, network, or infrastructure faults.

Proactive Experience Management

Detect and resolve issues before customers or employees are impacted.

Experience-Driven Resilience

Make user experience a first-class signal in operational and resilience decisions.

Why us

questionmark

Experience-first, not system-first

We monitor what users feel — not just what systems emit.

AI-driven, predictive by design

Experience issues are detected and anticipated, not discovered after complaints.

Works with your existing stack

No rip-and-replace. We layer experience intelligence on top of your current tools.

Built for complex, distributed
enterprises

Designed for hybrid, multi-cloud, and
legacy-modern environments.decisions.

Integrated with Resilient Operations

Experience signals feed directly into AIOps, Unified Data, and Resiliency Operations