Resilient Operations - Branch / Digital Experience Monitoring

Measure what your users actually experience — across every channel, every branch, every device.

Tracks real user journeys end-to-end to spot slowdowns and failures early before customers complain

Your backend systems may report healthy. Your dashboards may show green. But if a customer at a branch kiosk waits 12 seconds for a transaction to load, or a mobile user abandons checkout due to unresponsive pages, the experience has already failed.

Traditional infrastructure monitoring measures system health. Digital Experience Monitoring measures what users feel, page load times, transaction responsiveness, session quality, and journey completion across every digital and physical touchpoint.

iStreet's Digital Experience Monitoring platform combines Real User Monitoring (RUM), Synthetic Transaction Monitoring, Endpoint Monitoring, and Branch-Level Performance Tracking into a unified, experience-centric view, correlating user-facing performance with application, network, and device health underneath.

This is not infrastructure health reported as experience. This is experience measured at the point of interaction

Key capabilities

Real User Monitoring (RUM)

  • Capture every real user session across web, mobile, and applications in real time
  • Track page load times, interaction latency, Core Web Vitals (LCP, INP, CLS)
  • Segment experience quality by geography, device type, browser, OS

Synthetic Transaction Monitoring

  • Simulate critical user journeys, login, search, checkout, form submission
  • Proactively detect availability, responsiveness, and functional issues
  • Establish performance baselines and track SLA compliance

Branch & Distributed Location Monitoring

  • Monitor end-user experience at branch offices, retail outlets, kiosks, ATMs
  • Correlate branch-level application performance with local network health, Wi-Fi
  • Detect localised degradation before it escalates to customer complaints

Endpoint Performance Monitoring

  • Track device-level health metrics across employee and customer-facing endpoints
  • Identify experience degradation from the endpoint, the network path, or the application
  • Support remote and hybrid workforce visibility with endpoint telemetry

User Journey & Interaction Analytics

  • Map end-to-end user journeys across digital channels and physical touchpoints
  • Identify drop-off points, slowdowns, and failed transactions
  • Correlate experience degradation with specific application errors, network hops, or infrastructure

Experience Scoring & SLA Dashboards

  • Quantify digital experience with composite experience scores
  • Track experience-level SLAs alongside availability and performance
  • Role-based dashboards for IT operations, branch management, and business leadership

Use cases

Experience Assurance

Continuous monitoring across branches, retail locations, and service centres ensures consistent service quality

Digital Channel Performance

Real-time visibility into web and mobile application responsiveness measured from the user's device

Endpoint & Remote Workforce Visibility

Endpoint telemetry from laptops, desktops, and mobile devices provides experience insight

Proactive Degradation Detection

Synthetic tests and RUM baselines detect experience issues before users report them

User Journey Optimisation

Session-level analytics identify exactly where users drop off, slow down, or fail within critical business workflows

Experience-Driven SLA Reporting

Move beyond uptime-only SLAs to experience-level reporting that reflects what users actually feel

Why us

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Experience-First Monitoring

Performance measured at the user's browser, device, and branch terminal

Unified Across Channels

One platform delivering consistent experience visibility across every channel your customers and employees interact with.

Full-Stack Correlation Built in

Every degradation detected at the user layer is automatically correlated accelerating root cause identification.

Detect Before Users Report

Synthetic tests and experience baselines to identify degradation early, resolving issues before they reach users.

Works with Your Existing Ecosystem

Complements your current monitoring, observability, and ITSM tools by adding experience-layer visibility

Part of the Resilience Operations Centre

Connecting with Full-Stack Observability, AIOps, Unified Data & Insights, and the Resiliency Operations Centre for end-to-end operational intelligence.

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