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Detect Digital Experience Degradation
Before It Impacts Business

Key capabilities Use cases Why us

Monitor user journeys and digital channels with AI-driven experience intelligence and performance correlation.

iStreet’s Digital Experience Monitoring provides continuous visibility into how customers and employees experience enterprise digital services across web, mobile, applications, endpoints, branches, and distributed locations.

The solution combines real-user monitoring, synthetic transaction monitoring, endpoint performance intelligence, and user-journey analytics to measure experience at the point of interaction and connect it with underlying application, network, and infrastructure conditions.

Built within iStreet’s Sovereign AI Enterprise Platform, Digital Experience Monitoring moves enterprise operations beyond infrastructure availability toward experience-driven observability, business-impact context, and proactive service assurance.

This is not infrastructure health reported as experience. This is experience measured at the point of interaction

Key capabilities

Real User Monitoring (RUM)

  • Capture every real user session across web, mobile, and applications in real time
  • Track page load times, interaction latency, Core Web Vitals (LCP, INP, CLS)
  • Segment experience quality by geography, device type, browser, OS

Synthetic Transaction Monitoring

  • Simulate critical user journeys, login, search, checkout, form submission
  • Proactively detect availability, responsiveness, and functional issues
  • Establish performance baselines and track SLA compliance

Experience-to-Infrastructure Correlation

  • Connects user experience degradation with application, network, endpoint, and infrastructure signals
  • Correlates journey issues with underlying technical conditions and dependencies
  • Helps operations teams prioritise incidents based on actual user and business impact

Endpoint and Distributed Experience Visibility

  • Monitors experience across endpoints, branches, kiosks, service locations, and distributed environments
  • Correlates device, network, and application performance to identify the source of degradation
  • Extends visibility across employee and customer-facing digital environments

User Journey & Interaction Analytics

  • Map end-to-end user journeys across digital channels and physical touchpoints
  • Identify drop-off points, slowdowns, and failed transactions
  • Correlate experience degradation with specific application errors, network hops, or infrastructure

Experience Scoring & SLA Dashboards

  • Quantify digital experience with composite experience scores
  • Track experience-level SLAs alongside availability and performance
  • Role-based dashboards for IT operations, branch management, and business leadership

Use cases

Experience-First Observability

Measures digital service health from the user’s perspective rather than relying on infrastructure availability alone.

Continuous Journey Intelligence

Combines real-user and synthetic monitoring to understand experience across both actual and simulated critical journeys.

Business-Impact Correlation

Connects technical degradation with customer journeys, employee productivity, transaction performance, and service quality.

Integrated Operational Intelligence

Experience intelligence works with existing monitoring, observability, AIOps, and ITSM environments, strengthening operational workflows without introducing another isolated layer.

User Journey Optimisation

Session-level analytics identify exactly where users drop off, slow down, or fail within critical business workflows

Experience-Driven SLA Reporting

Move beyond uptime-only SLAs to experience-level reporting that reflects what users actually feel

Why us

Sovereign

Designed to keep experience telemetry, operational context, and associated enterprise data within defined enterprise-controlled environments and deployment boundaries.

Governed

Access controls, telemetry policies, traceability, and enterprise oversight are embedded into digital experience monitoring workflows.

Production-Ready

Designed to monitor customer and employee experience across complex web, mobile, endpoint, branch, and distributed enterprise environments.

Unified

Integrates Digital Experience Monitoring with iStreet’s AI Observability, AIOps & GenAIOps, Unified Data & Insights, and Resiliency Operations Centre to strengthen enterprise resilience.

System Health to Experience Intelligence

Understand how digital services perform where it matters most, at the point where customers and employees experience them.

Works with Your Existing Ecosystem

Complements your current monitoring, observability, and ITSM tools by adding experience-layer visibility

Critical Journey Validation

Continuously validates business-critical journeys such as login, onboarding, checkout, payment, search, and form submission through synthetic transactions.

Question Mark

Get in Touch

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    contact@istreetnetwork.com